Multi-workspace AI chat infrastructure

Run one premium customer chat platform across every company workspace.

Lumina Chat gives each company its own branded assistant, inbox, AI rules, and deployment surface while your team keeps one clean operating system behind the scenes.

Launch a workspace See the rollout flow
Schema-isolated workspaces Widget + API delivery AI with human takeover

Workspace model

Separate by design

Keep each company’s history, AI behavior, access, and deployment settings cleanly partitioned.

Go-live path

Fast rollout

Create the workspace, set behavior, install the widget, and start handling customer conversations.

Operations layer

Human-ready

Manage AI replies, voice notes, images, and live handoff from the same workspace inbox.

Agencies Franchise groups Product teams Regional service brands
Product canvas Dashboard, widget, and WhatsApp leads in one workflow

Workspace operating system

Branding

Per workspace

AI behavior

Custom rules

Inbox control

Agent handoff
Desktop dashboard showing workspace analytics, deployment details, and recent visitor activity.

Unified control center

Monitor conversations, deploy widgets, and tune AI behavior without leaving the workspace context.
Website widget preview showing a live support conversation embedded on a page.

Embeddable widget

Ship a polished customer-facing chat surface on any site.

WhatsApp handoff

Capture qualified leads and route serious visitor intent directly to your team.

Built for teams rolling customer chat across many websites without losing brand separation, deployment speed, or operational control.

Shared dashboard Tenant isolation Widget + API Human takeover

Why Lumina

The structure of a SaaS platform, not a one-off chatbot install.

Lumina Chat is built for repeatable rollout. New workspaces can go live quickly while history, team access, AI policies, and deployment settings stay organized by company.

One backend, many brands Run a shared product while every workspace keeps its own operating boundary.
Clear handoff path Let AI handle first response, then route sensitive or media-heavy conversations to people.
Built for real teams Owners, admins, and agents work from the right workspace with the right level of access.

Brand control

Custom voice and welcome

Set opening messages, tone, and reply behavior for every company or client you manage.

Team workflow

Automation with handoff

Use AI as the front line and bring in human agents when the conversation needs nuance or intervention.

Platform reach

Website and API delivery

Launch quickly with the widget or connect the same backend to custom customer-facing experiences.

Features

Everything needed to launch, manage, and scale AI chat for companies.

Every workspace includes deployment, inbox management, AI controls, access roles, and conversation history so teams can operate support with consistency.

Core platform

Workspace fabric for brands, clients, branches, and business units.

Lumina keeps the shared platform simple while letting each workspace carry its own identity, deployment key, AI instructions, and inbox operations.

Schema isolation Per-workspace settings Deployment-ready API keys

01

Shared admin dashboard

Give owners, admins, and support agents one place to monitor inbox volume, active conversations, and reply quality.

02

AI policy controls

Configure FAQs, custom answers, welcome copy, and escalation rules for each workspace separately.

03

Media-ready conversations

Support real customer flows with images, voice notes, AI replies, and human takeover in the same thread.

04

Flexible deployment surfaces

Roll out with one script on a website or integrate the API into your own frontend or product experience.

How it works

From new workspace to live chatbot in four clear steps.

Set up the company workspace, define the assistant behavior, deploy the widget, and manage customer conversations from one dashboard.

01

Create the workspace

Register the company, assign its domain, create the owner account, and generate the deployment key.

02

Set AI behavior

Add FAQs, welcome messages, custom responses, and routing rules for the company team.

03

Install the widget

Publish on the company website with one script tag or connect the API to a custom frontend.

04

Run the inbox

Track conversations, review media sent by visitors, and respond as agents when needed.

Launch stack

Everything teams need is already in the loop.

Each new workspace gets a branded control surface, deployment key, AI controls, and a live-ready inbox path from day one.

Workspace setup Domain, owner login, API key
AI behavior Welcome copy, FAQs, escalation rules
Live operations Widget, API, inbox, human takeover

Integration

Launch on websites fast or connect it to your own application.

Lumina Chat is designed for both operators and engineering teams. Use the widget for the fastest rollout, or use the API when you need a custom customer experience.

Website deployment

Best for fast go-live

Add the script tag, attach the workspace API key, and publish on marketing sites, support centers, booking pages, and portals.

External channel integration

Best for custom product flows

Send and retrieve conversations from another frontend, CMS, commerce stack, or internal application while preserving history.

1. Create a workspace

POST https://lumichat.lightmgroup.com/api/tenant/register/

{
  "name": "Northstar Health",
  "domain": "support.northstarhealth.com",
  "owner_first_name": "Nadia",
  "owner_last_name": "Cole",
  "owner_email": "nadia@northstarhealth.com",
  "password": "StrongPass123!"
}

2. Install the widget

<script
  src="https://lumichat.lightmgroup.com/widget.js?v=20260525-2"
  data-tenant="PUBLIC_WIDGET_KEY"
></script>

3. Exchange messages

POST https://lumichat.lightmgroup.com/api/widget/sessions/
X-API-Key: PUBLIC_WIDGET_KEY

{
  "page_url": "https://northstarhealth.com/contact"
}

POST https://lumichat.lightmgroup.com/api/widget/messages/
X-API-Key: PUBLIC_WIDGET_KEY
X-Visitor-Token: SESSION_TOKEN

{ "message": "Can I speak to your implementation team?" }

Security and architecture

Made for clean separation, controlled access, and safe rollout.

Schema isolation Each workspace is separated at the PostgreSQL schema layer.
Workspace API keys Widgets and external clients authenticate with company-specific deployment keys.
Role-based access Owners, administrators, and support agents only see the workspace they belong to.
Production-ready deployment Environment variables, PostgreSQL setup, static assets, and cPanel Passenger deployment are prepared.

Best fit

Built for teams rolling chat out across multiple business surfaces.

Agency groups Manage customer chat for many client websites from one SaaS platform while keeping client data separated.
Software companies Create different assistants for products, markets, or business units without rebuilding the backend.
Regional service brands Standardize chatbot quality while routing conversations to local teams for bookings, support, and sales.

Get started

Launch the first company workspace and scale from there.

Create the workspace, configure the assistant, install the widget, and start handling customer conversations from a platform designed for company use.

Create first workspace Review deployment flow
Workspace setup AI behavior Widget install Inbox operations